Updates: A New Feedback Portal & Billing Email Notification Enhancements

New Feedback Portal and Product Roadmap

We are excited to announce that we have a new feedback portal. You can submit ideas for new enhancements/updates, and vote on your favorite ones. The portal also includes a product roadmap to keep you up to date on enhancement updates. Your feedback is important to us, and we will be using your input and ideas to guide future product development!

As an existing Flowsana user, simply login to your account on the Flowsana web portal and click the Feedback tab in the main menu.

If you do not have a Flowsana login yet, you can still access the platform here, but your access will be limited.

Please note that we are still in the process of building out the product roadmap, and will be using the user feedback we get from the new portal to help guide us.

Submit your enhancement ideas and vote on your favorites!

Billing Email Notification Updates

An organization’s subscribing user will now get an email when a new user joins their subscription

All Flowsana accounts whose login email is from the same email domain are automatically linked together for centralized billing purposes, so that you only need one person (i.e. account) to enter credit card information and start a Flowsana subscription. All other linked users automatically work off of that subscription. 

In the past, you could find all linked accounts at the bottom of your Flowsana web portal’s My Account tab. Now, in addition to that, the subscribing user will also get an email notification when a new Flowsana user auto-links and joins their subscription. The email will specify the new user’s email, and you can always ask us to remove them from your subscription if it’s not appropriate for you to pay for them.

Optional “Billable User Change Notification” emails can now be set up

We’ve heard from many of you that you’d like to be notified if your Billable User count increases. This is now possible! 

In your Flowsana web portal’s My Account tab, scroll down to Billable User Change Notifications and check the box to send notifications when Billable Users increase by your chosen amount. It defaults to a 15% increase. If you want an email notification upon any increase, type 0%. You can also specify the email address where you want Flowsana to send the notification.

As always, thank you for your support and patronage of Flowsana; we very much appreciate it!

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